A Semi-Monthly Newsletter for Material Handling Equipment Distributors
September 1, 2003
 Breaking News
    FCC Delays Fax Rule
    Small Business Impact
    Celebrate Labor Day
 Industry Beat
    Company News
 Sales Success Story
    Cisco Inc. and Cogan
       Wire & Metal Products
 MHEDA Education
 MHEDA News
  Submit A News Item
  Update E-mail Address
  Go to www.mheda.org
Lift-Rite
Minitrac Computer Systems
LIFT TRUCK SPECIFIC
SOFTWARE SOLUTIONS


Steel King
MANUFACTURER OF QUALITY
MATERIAL HANDLING PRODUCTS

Trelleborg Wheel Systems
FROM TECHNOLOGICAL TO
ALL-ROUND SOLUTIONS
Jarke Corporation
WHERE IDEAS SOLVE
SPECIAL PROBLEMS

BECAUSE QUALITY MATTERS

FORWARD THINKING DESIGN
DELIVERS FORWARD
PERFORMING EQUIPMENT

YOUR SINGLE SOURCE
SYSTEMS PROVIDER


DEALER BUSINESS SYSTEM
SOFTWARE SOLUTIONS
 
 
 
 
 

MHEDA WELCOMES NEW MEMBERS

MHEDA welcomes new Distributor Members Towlift, Inc. of Cleveland, OH and Capital Industrial Sales & Service Ltd. of Edmonton, AB, Canada.


BREAKING NEWS

FCC DELAYS FAX RULE

In response to intense petitioning, the FCC stayed the effective date of its new unsolicited fax rule until January 1, 2005. This rule, which prohibits businesses from faxing promotional information to customers without written permission, was originally scheduled to take effect August 25. The FCC indicated it may reconsider the elimination of the existing business relationship exemption, but made no commitments. For more information, click here.

SMALL BUSINESS DRIVES ECONOMY

The importance of small businesses to the nation's economy is revealed in the 2003 State Small Business Profiles, a new report by the Office of Advocacy of the Small Business Administration. According to the report, more than 99% of all U.S. businesses are small, they create 75% of net new jobs, and they employ half of the nation's non-farming private employees. Most MHEDA members fall under the SBA's definition of a small business as one that employs less than 500. Using the latest federal government statistics, the report shows how small businesses dominate several sectors of the economy, including construction and professional, scientific and technical services.

CELEBRATE LABOR DAY!

Labor Day, the first Monday in September, is celebrated in the U.S. and Canada to pay tribute to the achievements of workers who have helped create the highest standard of living and the greatest production the world has ever known. MHEDA salutes the employees of our member companies who work each day to keep our country strong.


INDUSTRY BEAT
(what people are talking about)

Ken Brown

Brown Announces Retirement (Charlotte, NC) Ken Brown, CEO of Barloworld Industrial Distribution, will retire effective September 30 after 36 years of service. Brown joined the company in 1967 as salesperson for Barlow Handling Ltd., rising quickly through the ranks before transferring to the U.S. in 1980. A past board member for MHEDA and the Hyster Dealer Council, Brown also was chairman of the Charlotte Area Employers Association. He received the Counsel General's Award of the British American Business Council of North Carolina in 2003. Brandon Diamond will serve as Barloworld's new CEO.

Atlas Opens San Bernardino Location (Schiller Park, IL) In order to increase service to its West Coast dealer network, Atlas Material Handling and Atlas Lift Truck opened a facility in San Bernardino, CA. The facility joins 3 other national distribution centers in Northern California, Dallas and Chicago.

Southeast's new facility

Southeast Opens New Facility (Charlotte, NC) Southeast Industrial Equipment opened a 15,000 sq. ft. facility in Ladson, SC to service the Charleston area. Having outgrown its previous facility, the company reports the new facility has plenty of space for current operations as well as room for expected expansion. The company also plans to hire new service technicians.

Bama to Expand (Trussville, AL) Citing a lack of distributors and a need for material handling services in Wyoming, Montana and the Dakotas, E.L. (Butch) Inman, president of Bama Handling Services, will expand his business, possibly to a Glendo, WY location. A final decision about where the new office will be built will come in 2004. Inman plans to staff the new operation with a manager and sales associate.

Ingersoll-Rand Makes Acquisitions (Hamilton, Bermuda) Ingersoll-Rand Company acquired the stock of Integrated Access Systems (IAS) and its subsidiary Geoffrey Industries, based in Parsippany, NJ. IAS provides specialty security systems integration and will become part of Ingersoll-Rand's Security and Safety Solutions unit. Geoffrey Industries manufactures card access, alarm monitoring and CCTV systems and will join IR's Interflex business unit.

JLG Industries Purchases OmniQuip (McConnellsburg, PA) JLG Industries completed the purchase of Textron's OmniQuip business unit, including Trak International, Inc. and the telehandler brands Sky Trak and Lull, for $100 million. As part of the integration process, OmniQuip's Port Washington, WI and Mendota Heights, MN facilities will be closed. JLG will retain OmniQuip's best engineering and military contract staff. "From a revenue mix standpoint, the impact of this purchase on JLG is significant, reducing the dependency on aerial work platforms with a better balance between aerials and telehandlers," said Jim Woodward, JLG executive vice president and CFO.


SALES SUCCESS STORY

BEING PREPARED FOR ANY BUSINESS EVENTUALITY PAYS OFF

Recently, Jim Schofield, account manager for Cisco Inc. in Saginaw, MI, a division of Morrison Industrial Equipment Company (Grand Rapids, MI), met with customer Dana DeMello, specifically to discuss forklift trucks. DeMello is distribution manager for Quebecor World Midland Inc. "It was during routine fact finding that Dana brought up the plant's critical storage space problem," Schofield says. "He asked if we could help."

DeMello explained that Quebecor's growth in the printing business had all but eliminated available floor space at the local plant where both the production and warehousing functions share the factory floor. DeMello believed his only options were building an extension to the plant or acquiring offsite storage facilities, both of which were costly. He was also considering a mezzanine storage option because of the plant's high ceilings, but was concerned since the mezzanines he was looking at could support 150 lbs./sq. ft., not the 460 lbs./sq. ft. that Quebecor required.

Schofield regularly reviews his company's product lines before sales calls, and he was confident that Cogan Wire & Metal Products' Instant-Space mezzanines could do the job. He took measurements and photographs, and forwarded them to John Lambert, Cogan's national sales manager. Within 48 hours, a Cogan engineer joined Schofield onsite to review the complete project logistics, including the most economical and suitable flooring that could handle the weight.

The project came in on time and on budget, and turned out to be the perfect solution for the customer. Quebecor's DeMello is delighted. "It was a long-term goal of his to utilize the existing space effectively and our mezzanine solution worked perfectly," Schofield says, "thanks to the close working relationship with the team at Cogan."


MHEDA EDUCATION

How to Increase Sales Through Real Opportunity Management
September 8, 11:00 EDT

In this free 60-minute sales training teleconference, sales trainers Joe Ellers and Paul Clip will show why the use of an opportunity tracking system increases both the sales speed and success rate, and how to establish sales action urgency, better track every opportunity, guarantee an agreed next step for every customer contact and more. Click here for more information, or to register click here.

The Expense and Margin Squeeze
September 9, 12:00 EDT

Distributors are facing some serious expense pressures, particularly with regard to fringe benefits such as health insurance. While many firms have made adjustments in their headcount, the expense pressure continues unabated. In this webinar, Dr. Al Bates will suggest specific approaches for dealing with these challenges. Registration is $159 per company. To register, click here.

Managing the Sales Professional
October 17-18

Holiday Inn O'Hare International
This new seminar is specially designed to help material handling sales managers develop coaching skills to perpetuate sales team success. Learn how to motivate your salespeople, detailed account management practices and more. A series of roundtable discussions and best practice presentations makes this seminar interactive and industry specific. Click here to listen to presenter Don Buttrey's 4-minute audio preview. To register or for more information, click here.

Parts & Service Management
November 14-15

This seminar will be taught by MHEDA members who have real-world experience in the parts and service departments. Learn and discuss comprehensive technician productivity and efficiency analysis, inventory theories and management, how to differentiate your fleet management program and more. You will receive a variety of programs and spreadsheets to apply to your business. Registration is $595 before October 1. For more details, click here or call the MHEDA office at 847-680-3500.

Calendar of Upcoming Events: September– November 2003
For more information about these events, please
click on the title or call MHEDA at 847-680-3500.
September 18-20 Sales Boot Camp - Level 1
October 17-18 Managing the Sales Professional
November 7-8 Sales Boot Camp - Level 2
November 14-15 Parts & Service Management


MHEDA NEWS

MHEDA Members Receive PERC Discount MHEDA members are entitled to a 10% discount off the Propane Education & Research Council (PERC)'s Forklift Technician Maintenance & Training Program for Class 4 and 5 large spark ignition propane-fueled forklifts. For more information on this program, see the August 15 issue of The MHEDA Connection or click here.

Convention Workshops Available FREE for 2003 Attendees Did you attend MHEDA's 2003 Convention in San Antonio? If so, you are eligible to receive online links to the three workshops recorded during the convention. From the convenience and comfort of your office, you can watch and listen to: "Effective Distributor Marketing" by Gary T. Moore, "How to Utilize the DiSC Report" by Dr. Al Bates and "Leadership & Teambuilding" by Doug Cartland. For more details, call MHEDA at 847-680-3500.


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  The MHEDA Connection is distributed on the 1st and 15th of each month to all MHEDA members. As the official
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