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Customer
Centric Supplies Swift Access to Vital Data
Customer
Centric, Computers Unlimited's latest software
innovation, is the ultimate customer service tool.
With seamless integration to TIMS for Windows
and an easy-to-use interface, Customer Centric
provides the critical information that leads to
superior customer service. With powerful search,
filter, display and export capabilities, Customer
Centric will amaze you at how quick and easy it
is to find key information on a customer's account.
Add to these features the power to customize individual
data columns, and presenting information to suit
your needs is now a reality.
Receivables
Set things in motion with a graphical view of
a customer's A/R balances, and quickly identify
problematic invoices with the aid of user-defined
aging buckets. Further your inquiry by drilling
down to view current and historical A/R invoices
(regular, monthly, cylinder rental, lease and
finance charge), corresponding payments and credits,
due dates and deposits. With a click of the mouse,
view an entire invoice and corresponding proof
of delivery image. And with full support for printing,
faxing and e-mailing, getting critical information
into the customer's hand is easier than ever!
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Cylinders
Customer Centric puts cylinder information at
your fingertips! Quickly view tracking methods,
cylinder ownership, rental codes, pricing levels,
P/O information and lease balances. View cylinder
rental balances at the summary level or drill
down to analyze detailed transactions all the
way from filling to billing. The powerful data
export utility allows you to quickly export cylinder
transactions to common PC products like Excel®
or invoke the image viewer for viewing, printing,
faxing and e-mailing proof of deliveries for prompt
resolution of cylinder disputes. Now that's customer
service!
Sales
The ability to proficiently analyze sales, orders
and contract pricing is a competitive advantage
in today's market. Customer Centric provides the
power to view detailed line item sales on a month-to-date
basis or quickly switch views to see aggregate
amounts by year-to-date and life-to-date. Powerful
search filters make it easy to analyze past purchases
and find invoices faster. The system's built-in
support for printing, faxing and e-mailing streamlines
distribution of invoices and proof of delivery
images. A unified view of contract pricing can
be reviewed and analyzed with ease.
Rental
Equipment and Notes
View complete details of a customer's rental equipment
activity, balances and rental time periods, a
definite must for operating your equipment business
efficiently. The ability to view a customer's
notes from TIMS makes correspondence a breeze!
Quick
Lookups
To achieve superior customer service, Customer
Centric introduces several efficient lookup utilities
for common daily tasks. The Customer Pricing tool
lets you view a customer's item price without
accessing TIMS Order Entry. The Tag Inquiry lookup
presents a cylinder's entire history, workflow
transitions and proof of deliveries in one simple-to-use
window. Count on the "Google®
-like" auto search function for faster lookups
and uncomplicated access to data.
Computers
Unlimited
Phone: (406) 255-9500
E-mail: sales@cu.net
Web: www.cu.net
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BREAKING NEWS
Give
Your Young Execs the Tools to Succeed
GAWDA
is proud to present an exciting new program designed specifically
for young professionals targeted for future increased responsibilities:
The Young Distribution Professionals Conference, taking
place August 5-8 at the Eaglewood Resort & Spa in Itasca,
IL. This conference will expose your "up and comers"
to the full range of key distribution issues and give them
the tools to be more effective in their current position.
It will also give them networking opportunities with other
young professionals and increase their enthusiasm for distribution
as a career. A complete brochure is available at
this link.
GAWDA
is co-sponsoring this event with AEA, the Association Education
Alliance, a group of over 40 distributor associations from
a variety of industries. Space is VERY LIMITED, so do not
delay in registering if you are interested. Keeping employees
engaged and inspired keeps them motivated, which is ultimately
the key to your company's continued success. If you have questions,
please contact GAWDA Executive Director Kent Van Amburg
at 215-564-3484 ext. 2207.
Put
Your Thinking Cap On
The 2007
GAWDA University SMC, taking place at the Pointe South Mountain
Resort in Phoenix, AZ, May 20-22, will present an educational
program like no other. This year's program will showcase the
expertise of GAWDA members, with Jim Earlbeck of Earlbeck
Gases & Technologies leading a GAWDA member panel on Sales
Management, and Kevin J. Brancato of AGL Welding Supply
Company leading a member panel on Operations/Administration.
In addition, former Southwest Airlines and Braniff CEO Howard
Putnam will speak about leadership development, and the
GAWDA consultants will present an update. You don't want to
miss this opportunity for education and networking with the
best in the industry. For more information, including a complete
program and an online registration form, visit www.gawda.org.
Daylight
Saving Time Comes Early
Don't
forget that Daylight Saving Time will begin this Sunday, March
11, three weeks before its typical start date, as a result
of legislation passed by Congress in 2005. Daylight Saving
Time will also extend longer into the fall, ending on November
4.
Sharpen
Your Edge
The latest
issue of GAWDA Edge, the e-magazine for young professionals
in the gases and welding industry, is available at www.gawdaedge.org.
Read important safety tips for transfilling small carbon dioxide
cylinders, learn how to become a better manager, sign up for
GAWDA's Young Executives group, and much more. GAWDA Edge
is also available in mobile and dial-up versions. And don't
forget to visit the GAWDA
Edge Forums
to network with other up-and-coming industry professionals.
SAFETY & COMPLIANCE NEWS
March
Safety & Technology Organizer Online
The March
2007 Safety & Technology Organizer is now available
at www.gawda.org.
Topics include Safety Topic: Electrical (General Requirements),
Paintball Cylinders, USP/NF Activity Regarding Medical Gas
Monographs, and Cylinders on Welding Carts.
NEW MEMBERS
GAWDA
welcomes new Associate Members Computer Pundits Corp.
of Bloomington, MN, Dyanco International of Dothan,
AL, and The M.K. Morse Company of Canton, OH.
INDUSTRY BEAT
(what
people are talking about)
Harsco
Corp. Pursues Divestiture of Gas Group (Harrisburg,
PA) Harsco Corporation is exploring the divestiture
of its Gas Technologies business group, Harsco GasServ. The
company says there can be no assurance that its decision to
explore a sale of Harsco GasServ will result in any strategic
transaction. Says Harsco Chairman and CEO Derek C. Hathaway,
"Based on our experience, we anticipate that this process
of finding a suitable new home for the Harsco GasServ group
could take until the third quarter of this year to complete.
During this time, we will continue to be focused on providing
the highest level of service to our customers and partners."
A
& B Supply Launches Propane Division
(Lake Havasu City, AZ) A & B Supply opened a propane
division in January in an effort to further diversify its
operations. The company purchased three propane delivery trucks,
which are filled out of A & B Supply's Lake Havasu City
fill plant. "We've always done a little bit of propane,
but we hadn't done bulk delivery before, so this is a new
experience for us," says Vice President John Hobday.
"We did a lot of research beforehand and have worked
on getting the word out, and it's taking off big."
AOC
Upgrades Facilities
(Harlingen, TX) AOC broke ground this month on a new,
20,000 sq. ft. headquarters office in Harlingen, TX, and is
in the process of adding a 10,000 sq. ft. warehouse at its
fill plant at the Port of Harlingen. The company also is constructing
three new retail stores in Bay City, Laredo and northwest
Houston, TX, in order to relocate the three branches already
at those locations. The new stores, expected to be completed
within the next year, are the final leg of a decade-long effort
to update and streamline AOC's branch locations, incorporating
similar physical characteristics and merchandising. "We've
reached a point where all of our structures will be physically
the same, so a manager can go to another store and find everything
is in exactly the same place," says AOC President Bert
Wolf.
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Matheson Tri-Gas Expands
(Basking Ridge, NJ) Matheson Tri-Gas' first air separation
unit in Vernon, CA, is shipping product to the industrial
gas user market, and continued strong sales growth will accelerate
planning to install additional capacity in Southern California.
The company also announced plans to build a helium transfill
facility in Irwindale, CA. The Irwindale transfill, which
will be co-located with an existing air separation plant,
will be the company's third helium transfill in the U.S. The
Irwindale facility is expected to be operational by the end
of 2007.
Air
Liquide Presents Safety Awards
(Houston, TX) The American Air Liquide President's
Safety Awards for 2006 honored one team from each of its primary
subsidiaries for outstanding commitment to safety: Portland
Acetylene Plant (Portland, OR), Air Liquide America L.P.;
Pittsboro Depot (Pittsboro, IN), Air Liquide Industrial U.S.
L.P.; LaPorte Air Separation Unit (ASU) (LaPorte, TX), Air
Liquide Large Industries L.P.; and XFAB Total Gas & Chemical
Management (TGCM) (Lubbock, TX), Air Liquide Electronics U.S.
L.P. President's Safety Award nominees must meet a number
of eligibility requirements and criteria related to health,
safety and environmental responsibilities, as well as the
implementation of site-specific best practices and those from
across Air Liquide.
Praxair
Expands Production Capacities
(Danbury, CT) Praxair, Inc. will expand its storage
and industrial gas production capacities at its Kirtland,
NM, facility. The expansion doubles the current storage capacity
and increases production capacity by 100 to 150 tons per day
over the next two years. "This phased-in expansion is
in response to the growing demand by oil and gas production
customers located in the San Juan basin in Colorado and New
Mexico," says Scott Kaltrider, regional vice president,
west region, North American Industrial Gases.
Lincoln
Electric Forms Racing Agreement
(Cleveland, OH) Lincoln Electric formed a team-supplier
agreement with Robert Yates Racing, home of drivers #38 David
Gilliland, #88 Ricky Rudd and #90 Stephen Leicht.
Lincoln will supply the team with a full range of welding
and cutting equipment, technical training and welding application
support. Lincoln is an exclusive NASCAR performance partner
and regularly provides welding equipment, training and application
solutions to a number of NASCAR teams.
Airgas
Announces Price Increases
(Radnor, PA) Effective April 1, or as contracts permit,
Airgas operating units will increase prices on packaged and
bulk gases and other products. Prices will increase, on average,
15%-25% for helium and 10%-15% for packaged and bulk industrial
gases. Effective immediately, Airgas also will raise rental
rates for cylinders and bulk tanks and other delivery and
service charges by 8-15% and will continue to pass along higher
pricing for hardgoods and safety products.
GAWDA
NEWS
Online
SMC Registration Available
Don't wait until the deadline! Register early and save for
the GAWDA University 2007 Spring Management Conference at
the Pointe South Mountain Resort in Phoenix, AZ, on May 20-22.
Visit www.gawda.org
to register online and for program details. You can also download
the registration forms at the above link.
2007
Profit Survey
GAWDA Distributor Members are encouraged to participate in
the GAWDA 2007 Profit Survey. Download the survey at www.gawda.org.
Having problems completing the survey? Contact the Profit
Planning Group at 303-444-6212 or GAWDA Headquarters at 215-564-3484.
GAWDA
Calendar of Events
The industry meeting calendar has been updated through 2013.
It can be viewed at www.gawda.org.
HR
Report Available
The March 2007 HR Manager's Legal Reporter and QuickStep
Trainer is now available for download at www.gawda.org.
Clearinghouse
Updated
The GAWDA Clearinghouse has been updated for March. For more
information, visit www.gawda.org.
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2007 Regional Meetings
GAWDA
is looking forward to a successful year of Regional
Meetings! Planning is underway and you will be
updated as new meeting dates become available.
Do
you live in the Central Zone and would like to
receive Regional Meeting announcements for meetings
in the Eastern Zone? To fill out the form to receive
additional announcements to meetings outside your
zone, visit www.gawda.org.
| 2007
Regional Meeting Dates |
| ZONE |
DATE |
LOCATION |
REGIONAL
CHAIR |
PHONE |
| SE |
June
3-4 |
Hattiesburg,
MS |
Sam
Thompson
Airgas South |
678-776-0023 |
| EA |
June
20 |
Boylston,
MA |
Robert
E. O'Brien
Gas and Air Systems, Inc. |
610-838-9625
or
610-462-7979 |
| CE |
June
4-5 |
East
Lansing, MI |
John
DeHoust
Baker's Gas |
313-383-5690 |
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WORKSHOPS,
WEB CONFERENCES & SEMINARS
The
Habit of Selling
March 20-22, Dayton, OH
Learn how to document value-added services, sell them to customers,
build relationships, develop communication and people skills,
and sell benefits and value in this seminar, presented
by Don Buttrey. Work on a target account of your choice to
gain practical, hands-on tools for better face-to-face selling,
while networking with distributor salespeople from a variety
of industries. Only five slots are available! Cost is $895
per person (includes 2 1/2 days of sales training, work binders,
tools, worksheets and most meals). Download the program details
and the registration form here.
2007
GAWDA University Compliance Update Seminar
March 27-30, Indianapolis, IN
Seats for this seminar are filling up quickly,
with over 60 attendees already signed up! Don't miss out on
your only opportunity this year to attend this vital training
event. This year's session features a new seminar on crisis
management and emergency planning, as well as our industry-leading
compliance update training. Online registration is available
at
this link. Program details and the registration form can
also be found at www.gawda.org.
Demonstrating
Total Cost Savings
March 28, 1:00 p.m. ET
In this webinar, Tim Underhill of Strategic Business
Solutions LLC will show you why customers need suppliers that
can reduce their total operating costs, why you need to show
your value, and how you can document your value quickly and
easily. Registration is $149 per site. Online registration
is available. For more details, visit www.gawda.org.
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NAW
SmartBriefs
Top Stories from around the industry.
To
subscribe to free editions of NAW SmartBrief,
go to www.smartbrief.com/naw.
| (Click
on title to read full story.) |
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The
GAWDA Connection is distributed on the 8th
and 23rd of each month to all GAWDA members as a membership
service of GAWDA, the Gases and Welding Distributors
Association, 100 N. 20th Street, 4th Floor, Philadelphia,
PA, 19103-1443. Neither GAWDA nor Data Key Communications,
LLC, their officers, directors, members and staff
are responsible for contents or opinions other than
those concerning Association activities.
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Privacy
Statement
GAWDA
HEADQUARTERS
100 North 20th Street, 4th Floor
Philadelphia, PA 19103-1443
phone 215.564.3484 - fax 213.963.9784
gawda@fernley.com
Copyright
© 2007 Data Key Communications, LLC. All Rights
Reserved.
No portion of this newsletter may be reproduced in whole
or in part
without written permission of the publisher.
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